About this class
Customer Relationship Management and Loyalty
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Learning Material
Title
Volume
Unit 1: Introduction to CRM and Loyalty
5.89 MB
<p>Introduction to CRM and Loyalty</p>
Unit 2: Understanding Customer Behavior
5.89 MB
<p>Understanding Customer Behavior</p>
Unit 3: Customer Segmentation and Targeting
5.89 MB
<p>Customer Segmentation and Targeting</p>
Unit 4: Data Analytics for CRM
5.89 MB
<p>Data Analytics for CRM</p>
Unit 5: Building and Managing Customer Databases
5.89 MB
<p>Building and Managing Customer Databases</p>
Unit 6: Customer Engagement Strategies
5.89 MB
<p>Customer Engagement Strategies</p>
Unit 7: Loyalty Programs and Retention
5.89 MB
<p>Loyalty Programs and Retention</p>
Unit 8: CRM Implementation and Technology
5.89 MB
<p>CRM Implementation and Technology</p>
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